szinn.ai

Terms and Conditions

Version 1.0 — June 2026

SZINN is a trading name of Alterego B.V. All agreements, invoicing, payments, and legal liability are conducted through Alterego B.V.

Alterego B.V.
Chamber of Commerce (KvK): 27252605
VAT Number: NL810917051B01
Registered Address: Molendijk 10, 2641 NV Pijnacker, The Netherlands
Email: info@szinn.ai
Website: www.szinn.ai
Article 1

01Definitions

For the purposes of these Terms and Conditions:

Article 2

02Applicability

  1. These Terms and Conditions apply to all offers, agreements, products, and services provided by SZINN.
  2. By purchasing a product or service, the Customer agrees to these Terms and Conditions.
  3. Deviations from these Terms and Conditions are valid only if agreed upon in writing.
  4. If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Article 3

03Formation of the Agreement

  1. An Agreement is formed when:
    • an order is placed;
    • payment is received;
    • a subscription is activated;
    • access is granted to an online environment;
    • an assignment is confirmed in writing.
  2. SZINN reserves the right to refuse any order or request without providing a reason.
Article 4

04Delivery of Digital Products

  1. Digital products may be delivered through:
    • email;
    • download links;
    • online learning platforms;
    • community platforms;
    • personalized reports;
    • other digital channels.
  2. The Customer is responsible for providing accurate contact information.
  3. Delivery times are estimates unless explicitly agreed otherwise.
  4. Delays in delivery do not entitle the Customer to compensation.
Article 5

05Personalized and Custom-Made Products

  1. Products created based on information supplied by the Customer are considered personalized products.
  2. This includes, but is not limited to:
    • SZINN Blueprints;
    • Frequency Blueprints;
    • Awareness Reports;
    • AI-assisted analyses;
    • personalized assessments;
    • coaching documents.
  3. Once production has commenced, personalized products cannot be cancelled.
  4. Any work already performed remains payable in full.
Article 6

06Right of Withdrawal

  1. Consumers are entitled to statutory withdrawal rights where applicable under relevant consumer protection laws.
  2. By purchasing a digital product, the Customer expressly agrees that delivery may begin immediately.
  3. Where the Customer has expressly consented to immediate delivery and acknowledged the loss of the right of withdrawal, the right of withdrawal shall terminate once:
    • access to an online platform has been granted;
    • a download has been made available;
    • a report has been delivered;
    • production of a personalized product has commenced.
  4. Personalized products created specifically for the Customer are exempt from the right of withdrawal to the extent permitted by law.
Article 7

07Pricing and Payment

  1. All prices are stated in Euros.
  2. Prices are inclusive or exclusive of VAT as indicated on the sales or checkout page.
  3. Payment must be made through the available payment methods.
  4. SZINN may suspend access to products, memberships, or services in the event of non-payment.
  5. Collection costs, legal fees, and statutory interest arising from late payment shall be borne by the Customer.
Article 8

08Memberships and Subscriptions

  1. Memberships and subscriptions are provided for the duration specified at the time of purchase.
  2. Subscriptions may renew automatically unless otherwise stated.
  3. Cancellation must be made in accordance with the terms specified on the sales page or in the Agreement.
  4. Payments already made are non-refundable unless required by law.
  5. SZINN reserves the right to modify, update, expand, or improve membership content, community platforms, and educational programs.
Article 9

09Use of Artificial Intelligence (AI)

  1. SZINN may use artificial intelligence, automation technologies, and digital tools in the creation and delivery of products and services.
  2. AI is used as a supportive tool in research, analysis, development, and content creation processes.
  3. While SZINN strives for accuracy and quality, no guarantee is made regarding the completeness, accuracy, or suitability of AI-assisted outputs.
  4. The Customer remains solely responsible for interpreting and applying any information provided.
Article 10

10Intellectual Property

  1. All intellectual property rights relating to materials, reports, methodologies, frameworks, texts, audio recordings, videos, training materials, visuals, and other content remain the exclusive property of Alterego B.V.
  2. Without prior written permission, the Customer may not:
    • reproduce;
    • distribute;
    • publish;
    • sell;
    • commercially exploit any materials.
  3. Access to Digital Products grants only a personal, non-transferable, non-exclusive license for personal use.
Article 11

11Online Platform Usage

  1. Access to online programs, communities, and learning platforms is personal and may not be shared.
  2. Login credentials must be kept confidential.
  3. SZINN may suspend or terminate access in cases of misuse, fraud, or violation of these Terms and Conditions.
  4. Content from online platforms may not be copied, recorded, distributed, or publicly shared without written permission.
Article 12

12Disclaimer

  1. All products, reports, programs, exercises, and content provided by SZINN are intended solely for:
    • education;
    • personal development;
    • self-awareness;
    • self-reflection.
  2. No information provided by SZINN constitutes:
    • medical advice;
    • psychological advice;
    • therapeutic advice;
    • legal advice;
    • financial advice;
    • investment advice.
  3. Customers remain fully responsible for their own decisions, actions, and outcomes.
Article 13

13Limitation of Liability

  1. Participation in programs and use of products is entirely at the Customer's own risk.
  2. The total liability of SZINN shall be limited to the amount paid by the Customer for the relevant product or service.
  3. SZINN shall not be liable for:
    • indirect damages;
    • consequential damages;
    • loss of profits;
    • loss of revenue;
    • missed opportunities;
    • decisions made based on provided information.
  4. Any claim against SZINN must be brought within twelve (12) months of the event giving rise to the claim.
Article 14

14Privacy and Data Processing

  1. Personal data is processed in accordance with applicable privacy laws and regulations.
  2. Customer data may be processed through digital systems and AI technologies for the purpose of creating personalized products and services.
  3. Further details regarding data processing are outlined in the Privacy Policy of Alterego B.V.
Article 15

15Force Majeure

  1. SZINN shall not be liable for any failure to perform its obligations where such failure results from circumstances beyond its reasonable control.
  2. Force majeure includes, but is not limited to:
    • software failures;
    • internet outages;
    • cyberattacks;
    • technical disruptions;
    • illness;
    • governmental actions;
    • natural disasters.
Article 16

16Complaints

  1. Complaints must be submitted in writing within fourteen (14) days of discovery via info@szinn.ai.
  2. SZINN will make reasonable efforts to address complaints within a reasonable timeframe.
  3. Submitting a complaint does not suspend any payment obligations.
Article 17

17Governing Law and Disputes

  1. These Terms and Conditions and all Agreements shall be governed exclusively by the laws of the Netherlands.
  2. Any disputes shall be submitted to the competent court in the Netherlands.
  3. Before initiating legal proceedings, the parties shall make reasonable efforts to resolve disputes amicably.
Final Provision

Final Provision

These Terms and Conditions have been established by Alterego B.V. and apply to all products and services offered under the trading name SZINN.

Version 1.0 — June 2026